Responsible Gaming — Play Safe with abc1

1. Our Commitment to Safe Play

abc1 is a responsible gaming platform built for players in Bangladesh who enjoy cricket betting, live casino, slots, and crash games as a leisure activity. We take our duty of care to every player seriously. This means going beyond simply providing entertainment — it means actively working to prevent gambling-related harm before it occurs and providing clear, immediate support options for anyone who needs them.

Our responsible gaming framework is built around four principles: transparency, prevention, player empowerment, and access to help. We are transparent about the risks of gambling, proactive in identifying and intervening when play patterns suggest a problem, committed to giving players full control over their own gambling behaviour, and dedicated to connecting those in need with professional support resources without delay.

Every member of the abc1 support team receives training in responsible gaming and problem gambling awareness. If our team notices unusual account activity — such as rapidly escalating deposit frequency, large losses in short periods, or irregular session lengths — we may proactively reach out to the player with information about the tools and help available to them.

2. 18+ Age Restriction Policy

The abc1 platform is strictly for adults aged 18 years and above. Gambling is an adult activity that requires the judgement, financial independence, and emotional maturity that comes with adulthood. Persons under the age of 18 are not permitted to register an account, make a deposit, place a bet, or access any real-money game on the abc1 platform under any circumstances.

2.1 Age Verification at Registration

All players are required to confirm that they are 18 years of age or older during the registration process. abc1 conducts Know Your Customer (KYC) identity verification on all accounts, which includes confirming the player's date of birth against a valid government-issued identity document such as a Bangladesh National Identity Card (NID), passport, or driving licence. Accounts that cannot be verified as belonging to an adult aged 18 or over will be suspended and any funds held will be handled in accordance with our Terms & Conditions.

2.2 Protecting Minors

If you share a device or home network with a person under the age of 18, we strongly encourage you to use device-level parental control software to prevent minors from accessing gambling websites. Never share your abc1 login credentials with any other person, including family members. If you suspect that a minor has accessed or attempted to access the abc1 platform, please contact us immediately at [email protected].

3. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. It does not discriminate — it can affect players at all income levels and from all walks of life. The key distinction between recreational gambling and problem gambling is the degree of control: recreational gamblers choose to play within affordable limits, while problem gamblers find it increasingly difficult to stop even when they want to.

Common warning signs that gambling may be becoming a problem include the following patterns of behaviour. If you recognise any of these in yourself or in someone you know, please take them seriously and consider using one of the support tools described in this page.

• Spending more money on gambling than you can comfortably afford to lose;
• Chasing losses — continuing to bet in an attempt to recover money already lost;
• Lying to family members, friends, or colleagues about the extent of your gambling activity;
• Borrowing money, selling possessions, or taking out loans to fund gambling;
• Feeling anxious, irritable, or depressed when unable to gamble;
• Gambling to escape from stress, boredom, loneliness, or emotional pain rather than for entertainment;
• Neglecting work, studies, family responsibilities, or personal relationships because of gambling;
• Spending increasing amounts of time thinking about gambling, planning sessions, or replaying past bets in your mind;
• Failed repeated attempts to cut down or stop gambling on your own;
• Placing larger and larger bets to achieve the same level of excitement (tolerance).

4. Self-Exclusion Tools

Self-exclusion is a formal, account-level restriction that prevents you from accessing the abc1 platform for a defined period. It is one of the most effective tools available for players who feel that they have lost control of their gambling. Self-exclusion at abc1 is free, immediate, and completely confidential.

4.1 How to Request Self-Exclusion

Self-exclusion periods cannot be shortened once activated. At the end of a fixed exclusion period, reactivation requires a deliberate written request and a 24-hour cooling-off period before account access is restored.

5. Deposit & Spending Limits

Setting deposit limits is a practical, proactive way to stay within your entertainment budget before any problem arises. abc1 allows players to set deposit limits on a daily, weekly, or monthly basis. Once a limit is set, abc1 will automatically decline any deposit attempt that would cause you to exceed it within the applicable time window.

5.1 How Deposit Limits Work

• Daily limit: The maximum total you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6);
• Weekly limit: The maximum total you can deposit across any rolling 7-day period;
• Monthly limit: The maximum total you can deposit across any rolling 30-day period.

Limits can be set at any BDT amount of your choosing. You may hold more than one type of limit simultaneously — for example, a ৳2,000 daily limit alongside a ৳10,000 monthly limit.

5.2 Changing or Removing Limits

Reductions to your deposit limits take effect immediately upon request. Increases or removals of deposit limits are subject to a mandatory 7-day review period before they become active. This cooling-off period is a deliberate design feature intended to prevent impulsive decisions made in the heat of the moment. During the 7-day period you may cancel the increase request at any time. To set, reduce, or request an increase to your deposit limits, contact abc1 support at [email protected].

6. Time-Out & Cool-Off Features

A time-out is a temporary suspension of your abc1 account that is shorter and less formal than a full self-exclusion. It is designed for players who feel they need a short break to reassess their play habits without committing to a long-term exclusion. Time-outs are ideal for periods of unusual stress, after a significant loss, or whenever you feel your gambling is becoming less enjoyable and more compulsive.

6.1 Available Time-Out Periods

• 24-hour time-out: A one-day break, ideal for cooling off after a frustrating session;
• 48-hour time-out: A two-day pause to step back from gambling completely;
• 7-day time-out: A week-long break that gives you time to reflect and speak with someone if needed;
• 30-day time-out: A month-long cool-off period that approaches the duration of a short self-exclusion.

During a time-out, your account is suspended, all marketing communications are paused, and you are unable to log in or place bets. Time-outs cannot be cancelled early. When the time-out period expires, your account automatically becomes accessible again. If you require a longer break, we recommend requesting a formal self-exclusion instead.

7. Self-Assessment Checklist

The following questions are adapted from internationally recognised problem gambling screening tools. They are provided for personal reflection only — not as a clinical diagnosis. If you answer "yes" to three or more of these questions, we strongly encourage you to speak with a professional support service or contact the abc1 team to discuss the responsible gaming tools available to you.

8. Getting Help & Support

If you feel that gambling has become a problem for you or for someone you care about, please know that you do not have to deal with it alone. The abc1 support team is available 24 hours a day, every day, to help you activate any of the responsible gaming tools described on this page and to connect you with professional support resources.

Reaching out to abc1 support about a gambling concern is completely confidential. Your account history, personal information, and any concerns you share with the support team will never be disclosed to third parties except as required by law. We treat every responsible gaming enquiry with the seriousness and compassion it deserves.

8.1 Contact abc1 Support

8.2 Tips for Gambling Responsibly

Beyond using the formal tools available on the abc1 platform, the following general guidelines can help you maintain a healthy relationship with gambling:

• Set a firm budget before you start playing and treat it as an entertainment expense, not an investment;
• Never gamble with money that is allocated for essential expenses such as rent, food, utilities, or education;
• Set a time limit for each session and use the abc1 reality check feature to stay on track;
• Accept that losses are a normal part of gambling — never chase them;
• Take regular breaks during play sessions to maintain perspective;
• Do not gamble when you are feeling stressed, emotionally distressed, tired, or under the influence of alcohol;
• Keep gambling as one small part of a balanced and varied leisure life;
• Talk openly with someone you trust if you have concerns about your gambling behaviour.